If you use the Red Run Cannabis Company mobile app, you can request deletion of your app account and associated personal data here. You do not need to sign in or open the app.
How to request deletion
Email info@redruncannabiscompany.com with the subject Red Run app account deletion request. Include the email address or phone number associated with your app account and an email address where we can reply. If you cannot access the email address on your account, tell us. You may request deletion of your account and associated data, or identify specific app data you want deleted. Please do not email passwords, identification documents, or payment information.
What happens next
We will acknowledge your request and verify that you control the account before asking our app service provider, Dutchie, to complete the request. We may ask for additional information through a secure method if needed to verify ownership. We will tell you the expected completion date after verification and confirm the result by email.
What is deleted or retained
For a verified account deletion request, Dutchie has told us it permanently deletes or anonymizes the user profile, authentication credentials, and associated consumer data, including app account and loyalty information, subject to applicable law. Some transaction, security, fraud-prevention, or other records may need to be retained for legal or regulatory compliance. We will explain any information that must be retained and the reason in our response.
For other privacy questions, email info@redruncannabiscompany.com. Read our App Privacy Policy.
